Refunds & Returns Policy

Returns & Refund Policy – Apex Wellness

This Returns & Refund Policy (“Policy”) applies to all purchases made through Apex Wellness and is designed to ensure fairness, transparency, and compliance with consumer laws. By purchasing from us, you agree to the terms outlined below.

1. Eligibility for Refunds and Replacements

1.1 We offer refunds or replacements only for defective or faulty items reported within 30 calendar days of delivery.
1.2 A product is deemed defective or faulty only if it:

  • Has a manufacturing defect, or
  • Does not function as described in the product listing.

1.3 Customers must provide clear photo and/or video evidence of the defect or fault before a return can be authorised.

Once an item has been deemed eligible for a refund, please allow 1-3 business days for your refund to arrive (this depends on the bank you're with).

2. Non-Eligible Return Reasons

Refunds, replacements, or returns will not be granted for the following reasons:

  • Change of mind.
  • Ordering the wrong item.
  • Personal preferences or unmet expectations.
  • Inability to use the product due to personal medical conditions, pre-existing injuries, or adverse reactions (see Section 4 – Disclaimer).

3. Customer Responsibility Before Purchase

3.1 Customers are responsible for reading all product descriptions, specifications, features, and usage instructions prior to purchase.
3.2 It is the customer’s responsibility to ensure the product is suitable for their intended use.

4. Disclaimer – Product Usage & Suitability

4.1 Our products are intended for general wellness purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.
4.2 If you have any pre-existing medical conditions, injuries, are pregnant, or are unsure whether this product is suitable for you, consult your doctor or qualified healthcare professional before use.
4.3 Discontinue use immediately if you experience any pain, discomfort, or adverse reaction.
4.4 Refunds will not be provided based solely on an individual’s inability to use the product due to medical conditions, personal sensitivity, or individual reaction, unless the product is proven to be defective under Section 1.

5. Faulty or Damaged Goods

5.1 If your product arrives damaged or defective, you must notify us within 30 days of delivery with supporting photo/video evidence.
5.2 Upon verification, we will provide return instructions. Returned products must be securely packaged to prevent further damage in transit.

6. Final Decision

Apex Wellness reserves the right to determine whether a returned product meets the criteria for a refund or replacement under this Policy.

Email: info@apex-wellness.store