Shipping Information

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.

Shipping Times

Our products ship directly from our global fulfillment partners. Please allow 7–15 business days for your order to arrive. In rare cases, delays may occur due to factors beyond our control, such as customs processing times or carrier delays.

Shipping Costs

We offer free shipping on all international orders. There are no additional charges for standard delivery. We do however, offer an optional Priority Insured Shipping option for an extra $5 AUD (equivalent in your local currency).

Order Tracking

Once your order has been dispatched, a shipping confirmation email will be sent to you containing a tracking number. Please allow up to 72 hours for tracking information to become available.

If you do not receive your tracking details within 5 business days of placing your order, please contact us at info@apex-wellness.store for assistance.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at the time of purchase. We are not responsible for orders delayed or lost due to incorrect or incomplete address information. If an order is returned to us due to an address error, we can reship it once the correct address is confirmed. Reshipping fees may apply.

Lost or Stolen Packages

We are not liable for any lost or stolen packages that have been confirmed as delivered by the carrier. If you believe your package has been lost or stolen, we recommend contacting the delivery carrier directly to file a claim.

Customer Support

If you have any further questions or concerns regarding your order or shipping status, please contact our support team at info@apex-wellness.store. We are happy to assist.